This week at work we took over 1200 incoming calls. My cohort at work is a very nice person and we had to put up with a ton of crap. The two things that irk me about my job is when someone assumes their position is better than the administrative assistant or that we are just the receptionist what do we know. Thats the attitude that we sometimes come up against. I have been with the company since our branch opened in 2003. My cohort has been there a year. Our job isn't hard but it is busy and very detailed oriented. Whats funnier is when one of us isn't there for a day, we are thanked profusely when we get back and they realize how much we truly do in our position. It only lasts for so long before things are taken for granted until the next day off.
The second thing is when they want you to do something that is very low priority and they demand it NOW! My office knows better. They don't rush me on anything if it is not priority it will get done in the right amount of time for the priority level of that project. My cohort on the other hand has folks that demand a UPS label at 10am that doesn't have to be ready to go until 4:30pm.
I keep reminding people not to piss off the AA (Administrative Assistant). You won't get nothing done for you until it needs to be based on time levels and priority levels. Be warned now. If you value your admin you will get whatever you need done in good time. If you piss them off.....BEWARE!!
Each day has it's ups though. I love taking calls from people with a sense of humor who laugh when you mess up the greeting on the phone. You always want to hope that when you accidentally suck in spit taking in a deep breath to answer the phone that someone you know will be on the other end as you start to choke and gasp and avoiding coughing.
My all time favorite is when people call up and start speaking in their native tongue like you speak their language. They keep going and going until they finally say a name of someone in the office. Don't get me wrong I have nothing against any of these people. I just think its humorous from my standpoint as I don't speak their language and I can only hope at some point they say a name of someone in our office so I can transfer them. Usually if we have a client call in and they are speaking spanish I know exactly who to transfer them to. We only have one person who speaks spanish in our office. But in my head it sounds something like this.......
blah blah blah blah blah--gibberish--more gibberish---Jason--blah blah blah....**pause in conversation and my chance to say "uno momento" and transfer them to the appropriate person. Once they state that name it all becomes clear. I know exactly where that call is going to be transferred to. That is my only thought since right behind that call as I am listening is another line ringing. **Sigh** The joys of ones day.....
This week though is over. School is out on Monday for Mr. Frogman. I took the day off so him and I could do something really fun to celebrate. I am not sure again who is more excited about school being out me or him. No more nagging about homework, no more hounding him to get up and head out the door, no more fighting with him when things have to be done. School is out and we are both ready! Yes he does go to his dads for the summer but we will get through that. He is only 40 minutes away so I can go and see him anytime I feel I need to.
Friday night and sitting here at home. Mr. Frogman has a friend over for the night and they are busy on their own. I haven't seen them for 2 hours so far but they are doing really well. Mr. Frogman hasn't seen his friend for almost 6 months they are thrilled to be able to spend time together. I am thrilled to have them back together. Mr.Frogman doesn't have many friends so keeping this one is a very good thing. It will be kept that way.
Over view of my week is coming up. I am going to try to detail out a few days of my week so you have an idea. Not that my day is any different than any other parents nor is it any tougher, but some people don't realize that with or without kids life can be busy and tough.
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